Piplus ("we" and "us") is the operator of (https://piplus.co.in/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General :
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping:

At Pi+, we strive to make your shopping experience seamless and worry‑free.

• Domestic Shipping (India): Shipping costs are included for all Indian buyers unless otherwise specified at checkout.

• International Shipping: For customers outside India, shipping charges may vary depending on destination, courier service, and order size. Final costs will be displayed during checkout.

• Processing & Delivery: Orders are processed promptly, with ultrafast dispatch to ensure your accessories reach you quickly and securely.

• Packaging: Every product is shipped in attractive, protective retail packaging to ensure it arrives in perfect condition.

3. Returns & Refunds :

At Pi+, we want you to be completely satisfied with your purchase.

• Return Window: Customers may request a return within 3 days of receiving their order.

• Condition: Items must be unused, in original packaging, and in resalable condition.

• Refunds: Once the returned product is inspected and approved, a refund will be processed to your original payment method.

• Exclusions: Products damaged due to misuse, wear and tear, or without original packaging are not eligible for return.

• Process: To initiate a return, please contact our customer service team with your order details.

3.3. Warranty:

At Pi+, we stand behind the quality of our products.

• Coverage: Warranty is applicable only for manufacturing defects.

• Exclusions: Damage caused by misuse, normal wear and tear, accidental drops, or unauthorized modifications is not covered.

• Process: Customers must notify our support team within the warranty period and provide proof of purchase along with clear details of the defect.

• Resolution: Depending on the case, Pi+ may repair, replace, or refund the product at its discretion.

4. Delivery:

4.1 Transit Time – Domestic In general, domestic shipments are delivered within 1–7 days. Orders placed before 3 PM are processed and dispatched on the same day. Orders placed after 3 PM are dispatched on the next business day.

4.2 Transit Time – International International shipments are generally delivered within 7–15 days, depending on the courier service selected and destination.

4.3 Dispatch Time Orders are usually dispatched within 1 business day of payment confirmation. Our warehouse operates Monday to Saturday during standard business hours, except on national holidays. In such cases, we take steps to minimize shipment delays.

4.4 Change of Delivery Address Requests to change the delivery address can be accommodated any time before the order has been dispatched.

4.5 Preferred Courier We prefer to ship through BlueDart Courier for reliable and fast delivery. If BlueDart service is not available at the destination pincode, we ship via other trusted courier partners.

4.8 Delivery Time Exceeded If delivery time has exceeded the forecasted period, please contact us so we can conduct an investigation and resolve the issue promptly.

5. Tracking Notifications:
Once your order has been dispatched, you will receive a tracking link to monitor the progress of your shipment with real‑time updates from the courier. In addition, Pi+ sends WhatsApp notifications so you stay informed at every stage of delivery.

6. Parcels Damaged In Transit:
If you notice that a parcel is damaged during transit, please reject the delivery with the courier and immediately contact our customer service team. If the parcel has been delivered in your absence and arrives damaged, kindly reach out to our customer service for guidance on the next steps.

7. Duties & Taxes :
International shipments may be subject to import duties and taxes upon arrival in the destination country. These charges vary by country, and Pi+ encourages customers to be aware of potential costs before placing an order.

If you choose not to pay the applicable duties and taxes, the goods will be returned to Pi+ at the customer’s expense. In such cases, a refund will be issued for the value of the goods paid, minus the return shipping cost. Please note that the initial shipping charges are non‑refundable.

8. Cancellations :
If you change your mind before your order has been dispatched, Pi+ accepts cancellations at any time prior to shipment. Orders placed before 3 PM are processed and dispatched on the same day, so cancellation requests must be made promptly. Once an order has been dispatched, cancellations are no longer possible. In such cases, please refer to our Return & Refund Policy for available options.

9. Insurance ;

All parcels are insured for loss and damage up to the value declared by the courier.

9.1 Damaged Parcels in Transit If a parcel is damaged during transit, Pi+ will arrange a refund or replacement once the courier has completed their investigation and confirmed the claim.

9.2 Lost Parcels in Transit If a parcel is lost during transit, Pi+ will process a refund or replacement as soon as the courier’s investigation is complete and the parcel is officially deemed lost.

10. Customer service :
For all customer service enquiries, please email us at https://piplus.co.in/